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Shipping & Return Policy

Return Policy
If for any reason you are not satisfied with your purchase, you are able to return it (5) days after the package is received. There is a 20% restocking fee for all returned products. All returned product must be in new condition and uninstalled. Shipping is non refundable. You must inform us via email (sales@downstarinc.com) before you send back your items. At Downstar Inc. we strive for 100% customer satisfaction. If you have any comments please let us know!

Shipping
All purchases are shipped via USPS. Each order will contain delivery confirmation. USPS does NOT offer delivery confirmation for international (outside U.S.) packages. The flat $7 shipping only applies to US residence. Please allow 5-7 business days for your order to be shipped. We try our hardest to ship out our products in a prompt manner but in rare cases, your package may takes a bit longer than expected. We usually answer emails within hours so if you have any questions regarding your order, email us at sales@downstarinc.com. International packages must go through customs which will also delay the delivery of your package. Please be patient and contact us with any questions or concerns. 

*Free shipping with orders over $100 US only

Internationa Orders
Please contact us at Sales@Downstarinc.Com with your order and we will get you taken care of!


 

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